# VInfer AI

## Docs

- [API Authentication — Bearer Tokens and Key Management](https://kb.vinfer.ai/api-reference/authentication.md): Generate and manage API keys in the VInfer dashboard, then pass your key in the Authorization header on every request to the VInfer AI API.
- [VInfer AI REST API — Overview, Auth, and Error Codes](https://kb.vinfer.ai/api-reference/introduction.md): Complete REST API reference for VInfer AI — base URL, versioning, request format, rate limits, and error handling for Neuron and NeuronLens.
- [Calls API — Retrieve and Initiate Outbound Calls](https://kb.vinfer.ai/api-reference/neuron/calls.md): REST API endpoints for retrieving individual call records, dispositions, durations, recordings, and initiating one-off outbound calls via VInfer Neuron.
- [Campaigns API — Create and Manage Calling Campaigns](https://kb.vinfer.ai/api-reference/neuron/campaigns.md): REST API endpoints for creating, listing, monitoring, pausing, and stopping outbound voice calling campaigns powered by VInfer Neuron.
- [Webhooks API — Real-Time Call Event Notifications](https://kb.vinfer.ai/api-reference/neuron/webhooks.md): Register webhook endpoints to receive real-time notifications from VInfer when calls complete, dispositions are set, or escalations occur.
- [Analytics API — Query Call Metrics, QA, and Insights](https://kb.vinfer.ai/api-reference/neuronlens/analytics.md): Query aggregated call analytics, sentiment trends, QA scores, compliance results, and agent performance data from NeuronLens via the REST API.
- [Reports API — Generate and Schedule Analytics Reports](https://kb.vinfer.ai/api-reference/neuronlens/reports.md): Generate on-demand performance reports or schedule recurring reports for call analytics, QA, compliance, and agent coaching from NeuronLens.
- [Transcription API — Submit Call Recordings for Analysis](https://kb.vinfer.ai/api-reference/neuronlens/transcription.md): Submit call recordings to NeuronLens for speech-to-text transcription, speaker diarization, sentiment analysis, and smart summaries.
- [Configure AI-to-Human Agent Handover in VInfer Neuron](https://kb.vinfer.ai/guides/agent-handover.md): Set up rules for VInfer Neuron to transfer calls to human agents when escalation is needed, with context handoff and warm transfer support.
- [Sync VInfer Neuron Call Data with Your CRM in Real Time](https://kb.vinfer.ai/guides/crm-integration.md): Automatically push call dispositions, transcripts, and NeuronLens QA scores from VInfer to your CRM in real time using webhooks or the REST API.
- [Automate Inbound Call Handling with VInfer AI Neuron](https://kb.vinfer.ai/guides/inbound-automation.md): Configure Neuron to handle inbound customer calls automatically — route inquiries, collect information, and escalate to human agents when needed.
- [Run High-Volume Outbound Campaigns with VInfer Neuron](https://kb.vinfer.ai/guides/outbound-campaigns.md): Plan, launch, and optimize outbound calling campaigns using VInfer Neuron — covering scripts, contact lists, retry logic, and live monitoring at scale.
- [VInfer AI: Voice-Native Intelligence for Customer Calls](https://kb.vinfer.ai/introduction.md): Meet VInfer AI — the voice-native AI platform that automates customer calls with Neuron and unlocks post-call intelligence with NeuronLens.
- [Launch and Manage Outbound Calling Campaigns in Neuron](https://kb.vinfer.ai/neuron/campaigns.md): Create and monitor outbound calling campaigns with Neuron — upload contacts, set schedules, configure retry logic, and track dispositions in real time.
- [Integrate Neuron with Your CRM, Dialer, and Call Stack](https://kb.vinfer.ai/neuron/integrations.md): Connect Neuron to your CRM and dialer using native integrations, real-time webhooks, and the VInfer REST API to automate call outcome delivery.
- [Multilingual Voice Support: 25+ Languages and Dialects](https://kb.vinfer.ai/neuron/languages.md): VInfer Neuron supports 25+ Indian and global languages with dialect-level understanding, code-switching, and noisy call-center audio robustness.
- [Neuron: AI Voice Call Automation and Agent Platform](https://kb.vinfer.ai/neuron/overview.md): Neuron is VInfer's agentic AI stack for automating outbound and inbound customer calls with natural, multilingual, context-aware conversations at scale.
- [Configure Neuron AI Voice Agents for Your Call Workflows](https://kb.vinfer.ai/neuron/voice-agents.md): Learn how to configure Neuron AI voice agents with custom scripts, branching conversation flows, fallback escalation rules, and disposition mappings.
- [Call Analytics and Agent Performance — NeuronLens](https://kb.vinfer.ai/neuronlens/analytics.md): Use NeuronLens analytics to track call volumes, sentiment trends, intent distributions, and agent performance across your entire contact center.
- [Automated Call Transcription and Diarization — NeuronLens](https://kb.vinfer.ai/neuronlens/call-transcription.md): Submit call recordings to NeuronLens for accurate speech-to-text transcription, speaker diarization, and smart summaries across 25+ languages.
- [Compliance Monitoring and Script Adherence — NeuronLens](https://kb.vinfer.ai/neuronlens/compliance.md): Automatically monitor calls for regulatory compliance, script adherence, and policy violations across your entire agent and bot workforce.
- [NeuronLens: Post-Call Intelligence for Contact Centers](https://kb.vinfer.ai/neuronlens/overview.md): Overview of NeuronLens — VInfer's analytics engine that turns every call into transcripts, QA scores, compliance flags, and agent coaching insights.
- [Automated Custom QA Scoring for Contact Center Calls](https://kb.vinfer.ai/neuronlens/qa-scoring.md): Define custom QA scorecards in NeuronLens and automatically score every call against your quality criteria — no manual listening required at scale.
- [VInfer AI Platform: Neuron and NeuronLens Explained](https://kb.vinfer.ai/platform-overview.md): Understand VInfer AI's two-product architecture — Neuron for voice automation and NeuronLens for post-call analytics — and how they work together.
- [Get Started with VInfer AI: Make Your First API Call](https://kb.vinfer.ai/quickstart.md): Sign in, grab your API key, and make your first live call to Neuron or NeuronLens — from zero to working integration in under five minutes.
- [VInfer AI for BFSI: Banks, NBFCs, and Fintech Lenders](https://kb.vinfer.ai/use-cases/bfsi.md): How banks, NBFCs, and fintech companies use VInfer AI for collections, cross-sell, KYC follow-ups, and customer onboarding at scale.
- [VInfer AI for EdTech: Automate Student Engagement Calls](https://kb.vinfer.ai/use-cases/edtech.md): How EdTech platforms use VInfer Neuron to automate lead engagement, counselling appointment booking, fee payment reminders, and alumni campaigns at scale.
- [VInfer AI for Healthcare: Appointment and Care Calls](https://kb.vinfer.ai/use-cases/healthcare.md): Automate patient appointment confirmations, reminder calls, post-visit follow-ups, and lead screening for clinics and telehealth with VInfer AI.
- [VInfer AI for Logistics, Delivery, and E-Commerce Calls](https://kb.vinfer.ai/use-cases/logistics.md): Automate last-mile delivery confirmations, COD verification, return pickup scheduling, and post-delivery satisfaction calls with VInfer AI.