> ## Documentation Index
> Fetch the complete documentation index at: https://kb.vinfer.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# NeuronLens: Post-Call Intelligence for Contact Centers

> Overview of NeuronLens — VInfer's analytics engine that turns every call into transcripts, QA scores, compliance flags, and agent coaching insights.

NeuronLens is VInfer AI's post-call intelligence engine. It takes raw call audio — from your Neuron campaigns or your own recording infrastructure — and returns structured, actionable data: accurate transcripts, plain-language summaries, sentiment and intent signals, QA scores, compliance flags, missed revenue alerts, and agent coaching insights. Whether you run a team of ten agents or a contact center with thousands of concurrent bots, NeuronLens processes every conversation and surfaces what matters most.

## What NeuronLens Does

NeuronLens sits downstream of your calls. Once a recording is available, NeuronLens ingests it, runs it through a pipeline of AI models tuned for Indian English and multilingual audio, and delivers structured intelligence back to your dashboards and APIs. You stop relying on random spot-checks and start making decisions on the full picture.

<CardGroup cols={2}>
  <Card title="Call Transcription" icon="microphone" href="/neuronlens/call-transcription">
    Convert audio to text with speaker labels, timestamps, confidence scores, and smart summaries across 25+ languages.
  </Card>

  <Card title="Analytics & Performance" icon="chart-line" href="/neuronlens/analytics">
    Track call volumes, sentiment trends, intent distributions, missed revenue flags, and agent performance at scale.
  </Card>

  <Card title="QA Scoring" icon="clipboard-check" href="/neuronlens/qa-scoring">
    Define custom quality criteria and automatically score every call — no manual listening required.
  </Card>

  <Card title="Compliance Monitoring" icon="shield-check" href="/neuronlens/compliance">
    Detect regulatory violations, prohibited language, and script deviations across your entire agent and bot workforce.
  </Card>
</CardGroup>

## Key Capabilities

<Accordion title="Automated Transcription">
  NeuronLens converts call audio into word-level transcripts with speaker diarization (agent vs. customer), precise timestamps, and per-segment confidence scores. It handles overlapping speech, background noise, and strong regional accents without requiring custom vocabulary tuning for standard use cases.
</Accordion>

<Accordion title="Smart Summaries">
  After transcription, NeuronLens generates a concise 2–3 sentence plain-language summary of each call: what was discussed, what the customer's situation was, and what the outcome or next step is. Summaries appear in the dashboard and are available via API.
</Accordion>

<Accordion title="Sentiment and Intent Analysis">
  Every call receives a sentiment score (positive, neutral, negative) and an intent label (interested, callback requested, not interested, complaint, escalation, and more). These signals feed into agent performance reviews and campaign-level analytics.
</Accordion>

<Accordion title="Compliance and Script Adherence Checks">
  NeuronLens checks every call against your compliance rules: required regulatory disclosures, prohibited language, script adherence percentage, and policy deviation alerts. Results include the exact transcript segment where a violation occurred.
</Accordion>

<Accordion title="QA Scoring on Custom Parameters">
  You define the quality criteria that matter to your business — greeting, product disclosure, objection handling, professional close — and NeuronLens scores every call against them automatically. Scores aggregate into agent leaderboards and team reports.
</Accordion>

<Accordion title="Missed Revenue and Risk Flags">
  NeuronLens flags calls where cross-sell or upsell opportunities were not taken, and separately flags calls that carry risk signals — escalation language, compliance gaps, or policy deviations. Both flag types surface in the dashboard and are queryable via API.
</Accordion>

<Accordion title="Agent Performance Coaching">
  Aggregate QA scores, compliance pass rates, sentiment outcomes, and missed opportunity counts per agent. NeuronLens surfaces each agent's top improvement areas so your team leads can run targeted, evidence-backed coaching sessions instead of guessing.
</Accordion>

<Accordion title="Searchable Conversation History">
  Search across millions of calls using free-text keywords, phrases, or structured filters — by agent, campaign, date range, sentiment, intent, or disposition. Retrieve the exact call, the exact segment, and the full transcript in seconds.
</Accordion>

## Who NeuronLens Is For

| Team                    | How They Use NeuronLens                                                                                          |
| ----------------------- | ---------------------------------------------------------------------------------------------------------------- |
| **Operations**          | Monitor call volumes, handle times, disposition trends, and agent productivity across all campaigns.             |
| **QA Teams**            | Replace manual call listening with automated scoring. Focus human review on flagged and borderline calls.        |
| **Compliance Officers** | Audit every call for regulatory and policy adherence. Maintain a timestamped audit trail for regulators.         |
| **Sales Managers**      | Identify missed upsell moments, track intent trends, and coach agents on high-value conversations.               |
| **Product Managers**    | Understand what customers are actually saying — intent clusters, recurring complaints, and unmet needs at scale. |

## How It Works

<Steps>
  <Step title="Submit Call Recordings">
    NeuronLens accepts recordings from Neuron campaigns automatically, or you can submit recordings from your own telephony system via the `/v1/transcription` API endpoint. Supported formats include WAV, MP3, OGG, FLAC, and M4A.
  </Step>

  <Step title="NeuronLens Processes the Audio">
    The recording moves through the NeuronLens pipeline: speech-to-text with diarization, language detection, summarization, sentiment and intent classification, QA scoring against your scorecards, and compliance rule evaluation.
  </Step>

  <Step title="Retrieve Structured Results">
    Poll the job status endpoint or receive results via webhook once processing completes. Every result includes the full transcript, summary, scores, flags, and segment-level metadata — ready for your dashboards, CRM, or data warehouse.
  </Step>

  <Step title="Act on Intelligence">
    Use the NeuronLens dashboard to review agent performance, investigate flagged calls, run coaching sessions, and track compliance posture. Export data or pipe it downstream via API for custom reporting.
  </Step>
</Steps>

## Built for Indian English and Multilingual Audio

<Info>
  Most transcription engines are trained on North American or British English and struggle with Indian-accented English, code-switching between Hindi and English, and regional language mixing common in Indian contact centers. NeuronLens is specifically tuned for these patterns — covering Hindi, Tamil, Telugu, Marathi, Bengali, Kannada, Gujarati, and more — so you get accurate transcripts without workarounds.
</Info>

## Scale

NeuronLens is designed to process millions of calls. There is no per-seat limit on the analytics side — you pay for processing volume, not for the number of agents you monitor. A startup running 500 calls a day and an enterprise running 500,000 calls a day use the same API and the same dashboard.