What NeuronLens Does
NeuronLens sits downstream of your calls. Once a recording is available, NeuronLens ingests it, runs it through a pipeline of AI models tuned for Indian English and multilingual audio, and delivers structured intelligence back to your dashboards and APIs. You stop relying on random spot-checks and start making decisions on the full picture.Call Transcription
Convert audio to text with speaker labels, timestamps, confidence scores, and smart summaries across 25+ languages.
Analytics & Performance
Track call volumes, sentiment trends, intent distributions, missed revenue flags, and agent performance at scale.
QA Scoring
Define custom quality criteria and automatically score every call — no manual listening required.
Compliance Monitoring
Detect regulatory violations, prohibited language, and script deviations across your entire agent and bot workforce.
Key Capabilities
Automated Transcription
Automated Transcription
NeuronLens converts call audio into word-level transcripts with speaker diarization (agent vs. customer), precise timestamps, and per-segment confidence scores. It handles overlapping speech, background noise, and strong regional accents without requiring custom vocabulary tuning for standard use cases.
Smart Summaries
Smart Summaries
After transcription, NeuronLens generates a concise 2–3 sentence plain-language summary of each call: what was discussed, what the customer’s situation was, and what the outcome or next step is. Summaries appear in the dashboard and are available via API.
Sentiment and Intent Analysis
Sentiment and Intent Analysis
Every call receives a sentiment score (positive, neutral, negative) and an intent label (interested, callback requested, not interested, complaint, escalation, and more). These signals feed into agent performance reviews and campaign-level analytics.
Compliance and Script Adherence Checks
Compliance and Script Adherence Checks
NeuronLens checks every call against your compliance rules: required regulatory disclosures, prohibited language, script adherence percentage, and policy deviation alerts. Results include the exact transcript segment where a violation occurred.
QA Scoring on Custom Parameters
QA Scoring on Custom Parameters
You define the quality criteria that matter to your business — greeting, product disclosure, objection handling, professional close — and NeuronLens scores every call against them automatically. Scores aggregate into agent leaderboards and team reports.
Missed Revenue and Risk Flags
Missed Revenue and Risk Flags
NeuronLens flags calls where cross-sell or upsell opportunities were not taken, and separately flags calls that carry risk signals — escalation language, compliance gaps, or policy deviations. Both flag types surface in the dashboard and are queryable via API.
Agent Performance Coaching
Agent Performance Coaching
Aggregate QA scores, compliance pass rates, sentiment outcomes, and missed opportunity counts per agent. NeuronLens surfaces each agent’s top improvement areas so your team leads can run targeted, evidence-backed coaching sessions instead of guessing.
Searchable Conversation History
Searchable Conversation History
Search across millions of calls using free-text keywords, phrases, or structured filters — by agent, campaign, date range, sentiment, intent, or disposition. Retrieve the exact call, the exact segment, and the full transcript in seconds.
Who NeuronLens Is For
| Team | How They Use NeuronLens |
|---|---|
| Operations | Monitor call volumes, handle times, disposition trends, and agent productivity across all campaigns. |
| QA Teams | Replace manual call listening with automated scoring. Focus human review on flagged and borderline calls. |
| Compliance Officers | Audit every call for regulatory and policy adherence. Maintain a timestamped audit trail for regulators. |
| Sales Managers | Identify missed upsell moments, track intent trends, and coach agents on high-value conversations. |
| Product Managers | Understand what customers are actually saying — intent clusters, recurring complaints, and unmet needs at scale. |
How It Works
Submit Call Recordings
NeuronLens accepts recordings from Neuron campaigns automatically, or you can submit recordings from your own telephony system via the
/v1/transcription API endpoint. Supported formats include WAV, MP3, OGG, FLAC, and M4A.NeuronLens Processes the Audio
The recording moves through the NeuronLens pipeline: speech-to-text with diarization, language detection, summarization, sentiment and intent classification, QA scoring against your scorecards, and compliance rule evaluation.
Retrieve Structured Results
Poll the job status endpoint or receive results via webhook once processing completes. Every result includes the full transcript, summary, scores, flags, and segment-level metadata — ready for your dashboards, CRM, or data warehouse.
Built for Indian English and Multilingual Audio
Most transcription engines are trained on North American or British English and struggle with Indian-accented English, code-switching between Hindi and English, and regional language mixing common in Indian contact centers. NeuronLens is specifically tuned for these patterns — covering Hindi, Tamil, Telugu, Marathi, Bengali, Kannada, Gujarati, and more — so you get accurate transcripts without workarounds.